FAQs
Shipping Information
Where do you ship from?
We ship all orders from Maryland, USA.
How much is the shipping and how long does it take to Deliver?
We offer free standard shipping on orders $49 and above. We ship from Maryland, and standard delivery typically takes 1 to 5 business days anywhere in the U.S.
Need it faster? Express shipping options are available at checkout.
Have a special request or question?
Feel free to reach out to us on WhatsApp at (240) 229-4309 — we’re happy to help!
How do I check the status of my order?
Once your order is shipped, you’ll receive an email or SMS with a tracking number to monitor your delivery in real time.
Do you ship internationally?
Yes we do ship Internationally via DHL shipping service. Shipping times vary from 4-8 days, depending on the country .
Payment Information
What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, Apple Pay, and Google Pay for your convenience.
Is it safe to shop on your website?
Yes! Our website uses secure SSL encryption to ensure all your personal and payment information is protected. We do not store any card details.
Will I receive a receipt or invoice?
Yes! A confirmation email with your order summary and payment receipt will be sent immediately after your purchase.
Do you offer payment plans or installments?
Yes we offer Shop Pay Installments for payment plans. Just select Shop Pay as your payment method, and it will guide you through the steps.
Order Returns
Do you accept returns or exchanges?
We currently accept 7 day returns/exchange. Please contact us at info@myrivaaz.com or at ur customer care number 240-229-4309 within 7days of delivery if there's an issue with your order.
Can I cancel my order?
You can request a cancellation if your order hasn’t processed yet. Contact us as soon as possible.
